Privacy Policy

Welcome to justfantashtic! We attach great importance to the protection of your privacy and personal information. This Privacy Policy aims to clearly explain to you how we collect, use, store and protect the personal information you provide when visiting and using our hand-woven plush cartoon toy store. By accessing or using our services, you indicate your agreement to the contents of this policy.

The information we have collected
When you browse, place orders or use our services, we may collect the following information:

Basic information: such as your name, delivery address, email, phone number, etc. This information is mainly used for order processing and delivery.

Payment information: When you pay for an order, the relevant payment service provider may collect your bank card number, payment account and other information. We ourselves do not store complete payment information.

Browsing and device information: such as IP address, browser type, operating system, access time and visited pages, etc., is used to optimize website performance and improve user experience.

Other voluntarily provided information: such as the feedback, messages or customized requirements you submit when contacting us.

2. The way information is used
We collect your information mainly for the following purposes

Process and complete your order, including payment verification, shipping and delivery.

We provide you with customer support and after-sales service.

Improve and optimize our products, services and website functions.

With your consent, we will send you promotional messages, new product updates or special offers.

Comply with legal and regulatory requirements or respond to legitimate government requests.

3. Information Sharing and disclosure
We promise not to sell or rent your personal information to any third party. However, we may share your information in the following circumstances:

With the logistics company: To ensure the smooth delivery of the order, we will provide the necessary receiving information to the carrier.

With payment platforms: When you pay for an order, the relevant information will be passed on to the payment processor to complete the transaction.

Legal requirement: We may need to disclose your information when required by law or by government authorities.

Protecting Rights: To safeguard the legitimate rights and interests of justfantashtic, users or the public, we may disclose information when necessary.

4. Information Storage and security
We take reasonable technical and management measures to protect your personal information and prevent it from being accessed, used or disclosed without authorization. For instance, the website employs Secure Sockets Layer (SSL) encryption technology to ensure the security of data transmission. However, it should be noted that no data transmitted over the Internet or stored electronically can be guaranteed to be absolutely secure. We will do our utmost to minimize risks.

5. Use of Cookies
Our website may use Cookies to enhance user experience, such as remembering your preference Settings, speeding up page loading or analyzing visit traffic. You can choose to disable Cookies in your browser Settings, but this may affect the use of some functions.

6. Privacy of minors
Our products are mainly targeted at adults for purchase. If you are under 18 years old, please use our services with the participation of your parents or guardians. We do not intentionally collect personal information of minors. If we find that we have collected information of minors, we will delete it in a timely manner.

7. Retention period of information
We will retain your personal information only for as long as necessary to achieve the above purposes, unless the law requires an extension of the retention period. When your information is no longer needed, we will take measures to securely delete or anonymize it.

8. Your rights
You have the right to access, correct or delete your personal information at any time, and you can also choose to unsubscribe from our promotional emails. If you wish to exercise these rights, please communicate with us through our contact information and we will respond within a reasonable time.

9. Update of the Privacy policy
We may update this Privacy Policy from time to time to reflect changes in laws, regulations or services. The updated version will be posted on our website with the effective date indicated. Please check it regularly to keep abreast of the latest content.

10. Contact us
If you have any questions, comments or complaints regarding this Privacy Policy or the processing of your personal information, please feel free to contact us at any time. We promise to take your feedback seriously and do our best to provide a satisfactory solution.

At justfantashtic, we firmly believe that privacy protection and security are the cornerstones of building trust. Thank you for your trust and support. We will continue to strive to provide you with a safe, transparent and warm shopping experience.