Return and refund policy

Thank you for choosing justfantashtic's hand-woven works. We are well aware that every toy carries your expectations and emotions. Therefore, we have formulated a warm, fair and reasonable return and exchange policy.

I. Our Commitment
We promise: Every toy from justfantashtic is carefully woven by hand. Due to the uniqueness of handicrafts, every piece you receive is a one-of-a-kind existence in the world, and this is precisely the charm of handicrafts.

Ii. Scope of Return Applications
Quality issue

There are obvious flaws in the woven structure

The filling material shows obvious unevenness or lumps

Accessories (such as eyes, buttons, etc.) are at risk of loosening or falling off

The color difference is seriously inconsistent with the product description

Non-quality issue

You are not satisfied with the toy you received

It was not liked by the other party after being given as a gift

Simply change one's mind

Iii. Return Process
Please contact us within 14 days after receiving the goods

Provide the order number and the reason for the return

Our customer service staff will communicate with you in detail

After confirming that the goods can be returned, please send them back to the designated address

After we receive and inspect the goods, we will process the refund within 3 working days

Iv. Special Notes
Customized products
As they are tailor-made for you, custom-made products generally do not accept returns unless there are quality issues.

Manual characteristics:
Handmade products may have minor, non-quality issue characteristics, such as:

Slight changes in the stitches

The subtle color differences brought by natural materials

The unique texture brought by hand sewing
These features should not be regarded as quality issues.

Return shipping fee

Quality issue: We will cover the round-trip freight

Non-quality issue: The customer shall bear the return shipping cost

V. Refund Method
The original payment method will be refunded (the arrival time varies by payment platform).

store Credit Account (You can choose to recharge to the account and enjoy a 5% discount)

Exchange coupon (Optional exchange coupon, with an additional 10% of the face value given as a gift)

Vi. Situations where returns are not possible
The return period has exceeded 14 days

The goods have been used or damaged

Missing accessories or labels

Not from our store

Vii. Our Intentions
Even if the return conditions are not met, we are still willing

Offer one free repair service

A 15% discount coupon for your next purchase is given as a gift

We offer you matching suggestions to make the toys more suitable for your needs

Viii. Contact Information
Return inquiries: order@justfantashtic.com
Service hours: 9:00-21:00 from Monday to Sunday

At justfantashtic, we believe that every transaction is a warm connection. We cherish your trust and respect your choice. If you are not satisfied with the toy you received, we sincerely apologize and promise to solve the problem with the greatest sincerity.

Because we don't just sell toys; we also hope to bring you warmth and happiness. Thank you for understanding the uniqueness of handicraft art and for supporting the artisans who work slowly to achieve fine results.