Service Policy

Welcome to justfantashtic! We are a store specializing in hand-woven plush cartoon toys. Each piece is crafted with the dedication and passion of artisans, carrying warmth and stories. In order to ensure that every customer can enjoy a pleasant, reassuring and smooth shopping experience, we have specially formulated the following service policy to clarify the rights and responsibilities of both parties.

1. Product and handcrafted features
All of our plush cartoon toys are hand-woven, so there may be slight differences in details, color or size among each piece. These differences are precisely the unique charm of handcrafted products, rather than quality issues. We promise to carefully inspect each item before shipment to ensure it meets our quality standards.

2. Order processing
After you successfully place your order, our team will start processing it within 3 to 5 working days. If you choose custom-made toys, the production cycle may be extended to 7 to 14 working days, with the specific time depending on the complexity of the design. Once your order is processed, we will provide you with a shipping notice and a logistics tracking number to help you keep track of the transportation status at any time.

3. Transportation and Delivery
We cooperate with many reliable logistics carriers, including domestic and international express delivery services. Under normal circumstances, domestic orders in the United States will be delivered within 5 to 10 working days, while international orders will take 10 to 20 working days. Please note that uncontrollable factors such as holidays, weather conditions and customs inspection may cause delays. For transportation details, please refer to our "Transportation Policy".

4. After-sales Service and Returns and exchanges
To safeguard your rights and interests, we offer reasonable return and exchange services. If the goods you receive are severely damaged or do not match the description, please contact us within 7 days and provide photos or videos as proof. After verifying the situation, we will process your return, exchange or refund. As the product is handmade, minor color differences or craftsmanship marks do not fall under quality issues and thus are not within the scope of returns or exchanges. For detailed rules, please refer to our "Return and Refund Policy".

5. Customized services
justfantashtic supports personalized customization. You can put forward your requirements based on your favorite color, pattern or cartoon character, and our artisans will tailor a unique plush toy for you. Please note that customized products are not eligible for no-reason returns or exchanges due to their personalization. Before production, we will communicate fully with you to confirm the details to ensure that the finished product meets your expectations.

6. Customer Support
We have a patient and professional customer service team, always ready to answer your questions or offer assistance. You can get in touch with us via email or the contact channels on our website. Whether it's an order issue, after-sales demand, or suggestions regarding the product, we will do our best to reply within 24 to 48 hours.

7. Information and Privacy Protection
We strictly protect your personal information and will only use it reasonably during order processing, payment verification and delivery. For details, please refer to our "Privacy Policy".

8. Force majeure clause
In the event of service interruption or delay caused by uncontrollable factors such as natural disasters, wars, government actions, and epidemics, we will make every effort to minimize the adverse impact, but we will not be held directly or indirectly responsible for any resulting consequences.

9. Update of service policies
To adapt to changes in laws, regulations or business requirements, we may update our service policies from time to time. Any changes will be announced on the official website or store page and take effect immediately. We suggest that you check regularly to stay informed of the latest terms.

10. Contact us
If you encounter any problems during your shopping process or have any opinions or suggestions about our products and services, please feel free to contact us at any time. Your feedback is extremely valuable to us. We will continue to improve to bring you a better shopping experience.

At justfantashtic, we believe that every hand-woven plush cartoon toy is a symbol of love and warmth. We promise to bring you a satisfactory and reassuring shopping journey with a serious and responsible attitude and meticulous and considerate service. Thank you for choosing us. Let's protect this beauty of handicrafts together.