Transportation policy

Welcome to justfantashtic! We are very grateful that you have chosen our hand-woven plush cartoon toys. Each toy is carefully woven by our artisans, carrying a unique warmth and story. To ensure that you can shop with peace of mind and pleasure, we are elaborating on our transportation policy here to guarantee that your order can be delivered smoothly, promptly and safely.

Order processing time
As each plush toy is hand-woven, it takes some time to make and package them. Under normal circumstances, orders will be processed and dispatched within 3 to 5 working days. However, during holidays, promotional activities or peak periods of custom orders, the processing time may be slightly extended. We will do our best to complete the shipment in the shortest time possible and notify you of the order status and logistics tracking number via email.

2. Mode of transportation and carrier
We cooperate with many reliable international and local logistics service providers, including USPS, UPS, FedEx and other trusted express delivery companies. Different countries and regions will choose the best mode of transportation based on their actual conditions to ensure that your toys can arrive in the fastest and safest way. For some regions, we may offer both standard shipping and express shipping. You can choose according to your needs at checkout.

3. Estimated delivery time

Domestic transportation (within the United States) : Usually takes 5 to 10 working days.

International transportation: It is expected to take 10 to 20 working days, with the exact time depending on the customs and logistics efficiency of the destination country.
Please note that the above times are all estimated delivery times. The actual delivery may be delayed due to uncontrollable factors such as weather, customs inspection, and public holidays.

4. Freight description
The shipping fee will be automatically calculated at checkout based on your delivery address, the weight of the package and the mode of transportation. We strive to maintain transparent and reasonable freight standards, allowing you to clearly understand the costs you need to pay. In some cases, we may offer free shipping or discounted shipping for orders over a certain amount. For details, please refer to the website announcements.

5. Customs and Import taxes and Fees
For international orders, some countries may charge tariffs, import duties or other additional fees. These costs are borne by the recipient themselves and may vary due to different policies in various countries. We suggest that you learn about the relevant regulations of your country before placing an order to avoid unnecessary delays or additional expenses.

6. Address and delivery issues
Please be sure to fill in and confirm the delivery address and contact information carefully when placing an order. If the package is delayed, lost or returned due to incomplete or incorrect address filling, the buyer shall bear the relevant responsibility. If you find any errors in the order information, please contact our customer service team as soon as possible to make the necessary corrections.

7. Package tracking
All issued orders come with logistics tracking services. After shipment, you will receive a confirmation email containing the tracking number. You can log in to the carrier's official website at any time to check the transportation progress until the package is successfully delivered.

8. The package is lost or damaged
We attach great importance to the safety and integrity of every package. If your package is lost or obviously damaged during transportation, please contact us within 48 hours of receiving it and provide relevant photos and information so that we can assist you in filing a claim with the logistics company or arranging a subsequent solution.

9. Special circumstances
Under certain force majeure factors (such as natural disasters, epidemics, restrictions on international flights, etc.), the transportation timeliness may be affected. We will promptly inform you of the relevant situation and maintain close communication with the carrier to ensure that the delay time is minimized as much as possible.

10. Contact us
If you have any questions about transportation or orders, please feel free to contact our customer service team via email at any time. We are always committed to providing you with considerate service and a pleasant shopping experience.

At justfantashtic, we believe that every handcrafted plush cartoon toy is not merely an object, but a gift carrying your heart. We hope that through efficient and transparent transportation services, this warmth can safely reach your hands.